FAQ

What are your shipping costs?

All orders placed with Wahahe qualify for free standard delivery within the United Kingdom.

There is no minimum order value and no additional handling charges.

How long will my order take to arrive?

Orders are typically prepared and dispatched within 1–4 business days (Monday–Friday).

After dispatch, delivery generally takes 4–10 business days (Monday–Friday), depending on your location and the courier service used.

Most customers receive their orders within 5–14 business days in total.

Please note that delivery times are estimates and may occasionally vary during busy periods or due to courier-related delays.

Can I return an item?

Yes. Customers may request a return within 30 days of delivery.

Returned items must:

• Be unused and in original condition
• Include original packaging and accessories
• Not show signs of wear or damage

Additional information regarding returns and refunds can be found in our Returns & Refunds Policy.

Which payment methods do you accept?

We currently accept secure payments through:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may vary depending on your device and location.

Is your website secure?

Yes. Protecting customer information is extremely important to us.

Our website uses secure SSL encryption and trusted payment gateways to help ensure safe transactions.

• Encrypted checkout technology
• Secure payment processing
• No storage of full payment card details

Customers can shop with confidence on Wahahe.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this information to monitor your parcel during delivery.

How do I contact customer support?

If you need assistance with an order or have any questions, our support team is available to help.

Email: contact@wahahe.com

We aim to respond within one business day.

 

STORE DETAILS:
Wahahe

Address:
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Email: contact@wahahe.com

Phone: +447988590503

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.